Shipping policy
Thank you for shopping with Daysoday.
This Shipping Policy explains shipping destinations, shipping costs, order processing, estimated delivery times, and delivery support for purchases made through www.daysoday.com.
1. Shipping Destinations
We currently ship to eligible delivery addresses within the United States only.
We do not currently ship to P.O. Boxes, APO/FPO addresses, or U.S. territories.
Please provide a complete and accurate delivery address when placing your order.
2. Shipping Costs
Daysoday offers free standard shipping on all eligible United States orders, with no minimum purchase required.
The standard shipping charge for these orders is $0.00 USD.
3. Order Cutoff Time
Our daily order cutoff time is:
12:00 AM Eastern Time (ET) — midnight at the beginning of the day.
Eastern Time follows local daylight saving time changes.
Orders received after the cutoff are assigned to the next business day's processing window. Orders placed on Saturdays, Sundays, or U.S. public holidays are assigned to the next business day's processing window.
The cutoff determines when the processing window begins; it does not mean that an order will ship immediately.
4. Order Processing Time
Orders are processed within 1–3 business days, based on the cutoff rules above.
Processing days: Monday–Friday, excluding U.S. public holidays.
Processing includes reviewing the order, preparing the items, packing, and handing the shipment to the carrier.
If an issue affects our ability to process your order within the stated timeframe, we will contact you by email with an update and available options.
5. Estimated Delivery Times
For standard shipping within the United States:
| Delivery Stage | Estimated Time |
|---|---|
| Order processing | 1–3 business days |
| Shipping transit after carrier handoff | 6–9 business days |
| Combined processing and transit | 7–12 business days |
For these estimates, business days are Monday–Friday, excluding U.S. public holidays.
The combined estimate includes processing and transit. Time before the applicable processing window begins, including cutoff-related waiting time, weekends, and holidays, may extend the calendar date of delivery.
Delivery dates are estimates. Weather, carrier disruptions, customs clearance where applicable, and address issues may affect delivery. If your order exceeds the estimated delivery window, please contact us so we can investigate.
6. Shipment Confirmation and Tracking
Once your order has shipped, we will send a shipping confirmation email containing the tracking information.
Tracking updates may take 24–72 hours to appear after the carrier receives the shipment.
If tracking remains unavailable beyond this period, please contact hello@daysoday.com with your order number.
7. Shipping Address Changes
Please check your recipient name, street address, apartment or unit number, city, state, and ZIP code before completing your purchase.
If you notice an error, email hello@daysoday.com as soon as possible.
We will try to update the address before shipment, but changes cannot be guaranteed once fulfillment has started or the package has been handed to the carrier.
8. Delayed, Lost, or Missing Packages
If your package is delayed, appears lost, or is marked as delivered but cannot be located, please contact us with your order number and tracking number.
For a package marked as delivered, please also check the delivery location, household members, building staff, and any delivery notice from the carrier.
We will investigate with the relevant shipping partner and keep you informed. If the shipment is confirmed lost or undeliverable for a reason attributable to Daysoday or its shipping partners, we will arrange a replacement or refund, as appropriate.
9. Failed Delivery and Returned Packages
If a package is returned because of an incorrect or incomplete address, refusal, or an unsuccessful delivery, please contact us to discuss the available options.
If reshipment is requested because of customer-provided incorrect information, any additional shipping cost will be explained and agreed upon before reshipment.
We will not charge customers additional shipping costs to correct an error caused by Daysoday.
Refund eligibility for returned packages is handled according to our Return & Refund Policy and applicable law.
10. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If an item arrives damaged, defective, or incorrect, contact hello@daysoday.com with your order number and photos of the item and packaging, where available.
We recommend reporting visible problems within 48 hours of delivery so we can investigate promptly. This recommendation does not shorten the 30-day return window or limit applicable legal rights.
Please review our Return & Refund Policy for the available remedies and return arrangements.
11. Order Changes and Cancellations
To request an order change or cancellation, contact hello@daysoday.com as soon as possible.
We will try to accommodate your request before fulfillment. Changes or cancellations cannot be guaranteed once fulfillment has started.
If the order has already shipped, please follow the process described in our Return & Refund Policy.
12. Contact Information
For shipping, tracking, or delivery questions, please contact us:
Store Name: Daysoday
Website: www.daysoday.com
Email: hello@daysoday.com
Phone: +1 502-558-1117
Business Address:
12832 Valley Ridge Rd
Clermont, FL 34711
United States
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET), observing local daylight saving time.
Saturday and Sunday: Closed.