Refund policy

At Daysoday, we accept returns for both defective and non-defective products and offer exchanges. This policy applies to purchases made through www.daysoday.com and delivered within the United States.

1. Return Window

You may request a return or exchange within 30 calendar days of receiving your order.

This includes returns because you changed your mind, selected the wrong item, or no longer want the product, provided the item meets the eligibility conditions below.

To start a return or exchange, email hello@daysoday.com within the return window.

2. Return Eligibility

For non-defective returns and exchanges, items must be:

• New, unused, and unworn.

• In the same condition as received.

• With original tags attached.

• Returned with the original accessories and packaging, where applicable.

• Accompanied by an order number or other proof of purchase.

Items used, washed, altered, or damaged after delivery are not eligible for a change-of-mind return.

These condition requirements do not prevent you from reporting a product that arrived damaged, defective, or incorrect.

3. How to Request a Return

Please email hello@daysoday.com with:

• Your order number.

• The email address used at checkout.

• The item you wish to return or exchange.

• A brief description of the reason.

• Photos showing the issue, if the item is damaged, defective, or incorrect.

Our support team will review your request and provide the applicable return address and mailing instructions.

Please contact us before sending your package so we can direct it to the correct return location. Include your order number inside the package.

4. Return Method and Labels

Returns are accepted by mail only.

For non-defective returns, customers are responsible for arranging the return shipment, obtaining the shipping label, and paying the return postage. We do not include a prepaid return label with the order.

We recommend a trackable shipping service. Please retain your mailing receipt and tracking number until the return is resolved.

For damaged, defective, or incorrect items, contact us before purchasing return postage so we can confirm the appropriate arrangements.

5. Return Shipping Costs

Non-defective returns

Customers pay the return shipping costs for reasons such as changing their mind, selecting the wrong size or color, or no longer wanting the item.

Damaged, defective, or incorrect items

Daysoday covers the necessary return shipping costs when the return results from a confirmed product defect, damage on arrival, or an item sent incorrectly by us.

We will explain the return arrangements and any reimbursement process before you ship the item. Customers will not be required to pay return shipping costs caused by our error.

Restocking fees

Daysoday does not charge a restocking fee.

6. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery and contact us promptly if there is a problem.

We recommend reporting visible damage or an incorrect item within 48 hours of delivery, where possible, so we can investigate quickly. This is a recommendation, not a separate deadline that removes your 30-day return eligibility or applicable legal rights.

Please provide your order number and photos of the item and packaging, where available.

Depending on the issue, we will arrange an appropriate return, replacement, or refund. You do not need to return an item if we confirm in writing that a return is unnecessary.

7. Exchanges

We accept exchange requests within 30 calendar days of delivery, subject to the return conditions above and availability of the requested replacement.

To request a different size, color, or style, email hello@daysoday.com with your order number and the item you would like instead.

For non-defective exchanges, customers are responsible for return postage. Any price difference or applicable shipping charge for the replacement will be explained before the exchange is confirmed.

If the requested replacement is unavailable, you may choose another available item or receive a refund for the eligible returned item.

8. Refund Processing

After your return reaches the designated return address, we will inspect it and notify you of the outcome.

For eligible returns, we will complete the inspection and submit the refund to your original payment method within 3 calendar days of receiving the returned item.

If we approve a refund without requiring a return, we will submit it within 3 calendar days of that approval.

Your bank or payment provider may require additional time to post the refund to your account. This additional posting time is separate from our processing time.

Refunds reflect the amount actually paid for the returned items after applicable discounts, together with any refundable taxes.

If a return is declined, we will explain the reason. Please contact us if you need help checking the status of a return or refund.

9. Original Shipping Charges

For non-defective returns, any original shipping charge paid at checkout is non-refundable, except where required by law.

For returns caused by a defective, damaged, or incorrect item, we will also refund any original shipping charge attributable to the affected item.

If your order received free shipping, we will not deduct an original shipping charge from your refund.

10. Return Address

Please request return instructions at hello@daysoday.com before mailing your item.

Our support team will provide the designated return address and instructions for your order. Follow those instructions to help avoid delivery and processing delays.

The business address listed below is provided for business contact purposes. Please confirm the return destination with our support team before sending a package.

11. Contact Information

Store Name: Daysoday
Website: www.daysoday.com
Email: hello@daysoday.com
Phone: +1 502-558-1117

Business Address:
12832 Valley Ridge Rd
Clermont, FL 34711
United States

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET), observing local daylight saving time.

Saturday and Sunday: Closed.

Nothing in this policy limits any consumer rights that cannot be excluded under applicable law.